Refund and Returns Policy

After you book:

Rescheduling Policy

If you need to reschedule your trip:

A rescheduling fee of 25% will be charged.
Rescheduled trips must be booked within 3 months from the original trip date.
Rescheduling requests made within 3 days of the trip start date will not be accommodated.

Cancellation Policy

Cancellations will incur the following charges based on the time of cancellation:

7-10 Days Before the Trip Start Date: 30% of the total booking amount will be retained; the remaining 70% will be applied toward a future booking.
4-6 Days Before the Trip Start Date: 50% of the total booking amount will be retained; the remaining 50% will be applied toward a future booking.
Less Than 3 Days Before the Trip Start Date: 75% of the total booking amount will be retained; the remaining 25% will be applied toward a future booking.
No Show: 100% of the payment will be retained. No refunds or credits will be provided.

Medical Policy

In case of trip cancellation or interruption due to a medical emergency:

Guests must provide valid medical documentation to apply for a rescheduling or partial refund.
Rescheduling due to medical reasons will waive the 20% rescheduling fee, but standard retention rates (as per the cancellation policy) will still apply.

Special Policy for Group Medical Emergencies

If a group of guests is unable to attend the trip due to a medical emergency affecting one or more members (e.g., a child):

Valid medical documentation must be provided.
The entire group can reschedule without paying a rescheduling fee.
If the request is made within 3 days of the trip start date, 25% of the total booking amount will be retained to cover operational costs.
The rescheduled trip must take place within 3 months of the original date, subject to availability.

Refunds Due to External Factors

A full 100% refund will be processed in the event of cancellations caused by:

Refund Timelines: Refunds will be processed based on the payment gateway timelines used during the booking process.